Order Cancellation Policy
If you cancel an order from the Percy Guidry’s website after the order is placed and before the item is shipped, there is an order cancellation fee of 7% of the purchase price. This fee is to cover the costs of removing the order from our payment, warehouse, and shipping systems and to help recover the cost of credit card processing and refunding.
Percy Guidry’s Warranty
Every manufacturer we represent has their specific warranty and policy for receiving warranty service. Your warranty information can be found in the owner’s manual you received upon your purchase. We are happy to service all your warranty needs in house. Contact our Customer Service team either by email or phone to start the process of getting your product back up to speed. (Please note that most warranty part’s shipping expense will not be covered and original warranted parts will need to be shipped back to us also at the consumer’s expense). If you have misplaced your Owner’s Manual...please contact us and we can have a copy emailed to you in PDF form. All products come with a “Registration Form”....please fill them out and mail them in at your earliest convenience. Mail to the address requested on the form. This will speed up any warranty claims you may have in the future...and please keep a copy for your records as the information such as item # and serial # will be on this document and needed when making a warranty claim.
Every item you order from Percy Guidry will be delivered to you in new condition and free of manufacturer defects (unless otherwise specified or agreed upon in writing). If a product arrives damaged through shipping, we will work with you to quickly resolve the situation, as outlined below. Due to the size and weight of Percy Guidry’s products, damage caused by mishandling product after goods are received from shipper...such as dents, scratches or missing parts/items will not be honored as any warranty expressed or implied.
Have questions about our products? Contact our customer service support team, and we'll get the information for you. We have knowledgeable staff on duty, ready to handle your every question! Whether it’s how to install your product or use your products...we want you to be delighted with your new purchase!
We accept AUTHORIZED returns on UNUSED products for 15 days after you receive your product (as indicated on the date of signature upon receiving shipment bill of lading); unused means that the products have not been assembled or used in any way. The customer is responsible for returning the product in new, resalable condition. Returns must arrive unused in original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, an adjustment will be made to your credit which will reflect the items that were missing and that were needed for resale of item. The customer is responsible for paying all costs for return shipping and insurance. If in the event return shipment comes to us damaged, it will be refused by us and shipped back to you. Then you will have to get with your shipper to reimburse you for your loss. Items that have been used will not be accepted for return or refund. Please allow up to 7 business days after we receive the returned item to process your refund. Contact customer service for a Return Authorization.
We hope all you products made it to you safely and free of damage, but accidents happen. If you receive a product that has been damaged during shipping, please contact us immediately either by phone or email. Even if the shipment looks undamaged, there can be internal (concealed) damage. Please inspect the contents prior to signing off on your shipment making sure not to damage the packaging. If you cannot do this upon delivery, please indicate any visual damage to the cartons, take photos, and write “upon inspection “on the ticket and inspect at your earliest convenience. Our experience has shown that within a day or so, concealed damage is considered claimable...after that, it is difficult to have a claims honored...this is by no means “the rule’, just our experience. Your help in following these guidelines will only help us serve you like we want to...as best we can. We will file a damage report with the shipping company and make arrangements to resolve the issue and get you what you need as soon as possible. Any and all damage must be documented with photos of the damage (this is required to file a claim with the shipping company) and emailed to us within 3 days of delivery.